Return and Exchange
At NOOQ Living, we want to ensure that you have a seamless shopping experience and are satisfied with your purchase. Therefore, we have formulated the following exchange policy:
- You may be eligible for an exchange if the item you received is defective, damaged, or significantly different from what was described on our website.
- Please note that personalized or custom-made items may not be eligible for exchange unless there is a manufacturing defect.
- To initiate an exchange, please contact our customer support within 3 days upon receiving your order.
- We kindly request that you provide relevant details, such as order number, item description, images, and reason for the exchange.
3. Exchange Process:
- Once your eligibility is confirmed, our customer support team will guide you through the exchange process.
- You may be required to return the original item in its original packaging, unless instructed otherwise by our team.
- Please note that any shipping costs incurred during the exchange process may be the responsibility of the customer, unless the exchange is due to our error.
4. Condition of the Item:
- The item to be exchanged must be in its original condition, unworn, and unused.
- All tags, labels, and accessories that came with the item should be included.
5. Exchange Options:
- After we receive and inspect the returned item, we will provide you with options for the exchange.
- This may include replacing the item with the same or a similar product, or offering store credit towards a future purchase.
6. Finalizing the Exchange:
- Once you have selected your preferred exchange option, we will process the exchange as promptly as possible.
- Please note that availability of the desired item may vary and is subject to stock availability.
- Please note that our exchange policy primarily focuses on providing you with a satisfactory resolution through product replacement or store credit.
- Refunds may be considered on a case-by-case basis and are subject to our discretion.
Note: We assure that orders are carefully packaged and are in their best condition. Once package has been handed to the third party courier, we cannot be held liable for any lost or damaged items.
We strive to address any concerns or issues you may have regarding your purchase. Our customer support team is here to assist you throughout the exchange process and ensure your satisfaction.